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Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not related to their commercial or self-employed professional activity.)

Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day

  • on which you or a third party designated by you, who is not the carrier, took possession of the goods, provided you ordered one or more goods in a single order and these are delivered together;
  • on which you or a third party designated by you, who is not the carrier, took possession of the last goods, provided you ordered several goods in a single order and they are delivered separately.

To exercise your right of withdrawal, you must inform us (SUP Spirit Soul GmbH, Karl-Feldmann-Str. 20, 24536 Neumünster, Germany, Phone: +49-4321-6907650, E-Mail: shop@supstore.de) by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise with you; in no event will you incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to

Return address
SUP Spirit Soul GmbH
c/o veganbasics GmbH
Am Kiel-Kanal 2
24106 Kiel
Germany

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You bear the direct cost of returning the goods that can be sent by parcel post as well as the direct cost of returning goods that cannot be sent by parcel post. The cost of returning goods that cannot be sent by parcel post is estimated at a maximum of approximately 100 EUR.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion and/or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the consumer’s personal needs;
  • for the supply of goods that are liable to deteriorate or expire rapidly;
  • for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, which can only be delivered after 30 days and whose actual value depends on market fluctuations beyond the control of the trader;
  • for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

  • for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery;
  • for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
  • for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Sample Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back.)

- To SUP Spirit Soul GmbH, Karl-Feldmann-Str. 20, 24536 Neumünster, Germany, E-Mail: shop@supstore.de:

- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):

- Ordered on (*) / received on (*):

- Name of the consumer(s):

- Address of the consumer(s):

- Signature of the consumer(s) (only if this form is notified on paper):

- Date:

(*) Delete as appropriate.

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